Communication

Communication:  Effective communication in the workplace is integral to a company’s culture and business success.  Whether it’s face-to-face verbal communication in the office, or non-verbal communication like a quick email to a customer, getting the right message to...

Customer Service Practitioner Apprenticeship Standard

Customer Service Practitioner Apprenticeship Standard: Level: 2 Functional Skills: Functional Skills in English and Maths On programme duration: Minimum of 15 Months Who is it for? any employee involved in dealing with either internal or external customers to a...

Customer Service Specialist Apprenticeship Standard

Customer Service Specialist Apprenticeship Standard: Level: 3 Functional Skills: Functional Skills in English and Maths On programme duration: Minimum of 15 Months Who is it for? You are an advocate of Customer Service who acts as a referral point for dealing with...

How to Handle Complaints Effectively

How to Handle Complaints Effectively: ETS are pleased to offer How to Handle Complaints Effectively course. You will gain an understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.  This course will...

Exceptional Customer Service

Exceptional Customer Service:  Delegates will have a full understanding of the Customer Service Role in the business, helping them to understand the attitude and knowledge they need to have to be confident with customers enabling them to meet and beat their...