Courses

Building your Knowledge

ETS offer a range of courses, including Workbased Learning, Online Courses, Individual Qualifications, Free Bespoke Training, CPD Courses and Apprenticeships.

If you cannot see the course you are looking for please contact us to see if it is something we can offer.

Administration Apprenticeships

Business Administration qualifications are ideal for those looking to develop their skills within business administration, whether they are new employees who want to learn and develop, or existing employees who are looking to upskill and further knowledge, skills and behaviours. The apprenticeships provide a highly transferable set of knowledge, skills and behaviours.    
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Customer Service Apprenticeships

Customer Service Apprenticeships  are ideal for those looking to develop their skills, knowledge and behaviours within Customer Service, whether they are new employees who want to learn and progress, or existing employees who are looking to develop their skills, knowledge and behaviours . It is perfect for employees who deal with customers through one-off or […]
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Management Apprenticeships

Management Apprenticeships are ideal for someone who has Responsibility or Managing Staff or Projects. The Management Apprenticeships are an excellent way to upskill  yourself to provide better service to the staff or project you manage. They will give you the knowledge, skills and behaviours to work to a exceptional standard.  
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Medical Administration Apprenticeships

Business Administration qualifications are ideal for those looking to develop their skills within medical administration, whether they are new employees who want to learn and progress, or existing employees who are looking to retrain or upskill. The apprenticeships provide a highly transferable set of knowledge, skills and behaviours. The Medical Administration apprenticeships are vocationally based […]
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Health & Social Care Apprenticeships

Health and social Care Apprenticeships are ideal for someone who has specific passion and responsibility to care and support. To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges. Adult Care Workers need to have the right values and behaviours […]
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Cleaning Apprenticeships

Cleaning Services qualification is ideal for those looking to develop their skills within Cleaning , whether they are new employees who want to learn and progress, or existing employees who are looking to retrain or upskill.  The Level 2 Certificate is vocationally based and will be assessed in the workplace. This includes both knowledge and […]
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Level: 2
Teacher: Workbased

Project Management

This one-day course is suitable for anyone wanting to gain knowledge and confidence in managing projects as well as learn management and leadership skills. The course is delivered using action learning sets, examples, learner input and live scenarios.
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Level: N/A

General Data Protection Regulation (GDPR)

From understanding basics such as what is and isn’t data, to the principles on how to process client information and how your organisation should respond.
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Level: N/A
Teacher: Online Course

Communication

This e-learning course covers the subject area of communication in the workplace. This is the process of exchanging information, both verbally and non-verbally, within an organisation.
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Level: N/A
Teacher: Online Course

Equality and Diversity

This e-learning course focuses on the subject area of equality and diversity. It can be used to effectively support the off-the-job training delivery.
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Level: N/A
Teacher: Online Course

General Data Protection Regulation

The General Data Protection Regulation (EU) 2016/679 or GDPR, will come into force in May 2018. It will have a significant impact on the way organisations handle and store data. At over 88 pages long, the regulation consolidates and replaces the many data protection laws such as the UK’s Data Protection Act 1998.
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Level: N/A

Managing Conflict

This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace
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Level: N/A
Teacher: Online Course

Self-Awareness and Personal Development

This e-learning course addresses a wide variety of aspects of self-awareness and personal development. It can be used to effectively support the off-the-job training delivery
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Level: N/A
Teacher: Online Course

Team Working

This e-learning course addresses a wide variety of the aspects of teamwork in the workplace, and as a result supports many courses designed to cover the topic of working effectively with colleagues.
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Level: N/A
Teacher: Online Course

Improving Efficiency Through Outlook

ETS are delighted to offer a half-day course on Tuesday 2 April 2019 in our Exeter Training Centre, you will be exploring the following concepts that will assist you in your day to day tasks.
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Level: N/A

Building Personal Confidence through Assertiveness

ETS are pleased to offer Building Personal Confidence through Assertiveness half day course. This course is suitable for everyone who would like to be more  confident in the workplace when dealing with difficult people and situations through assertive behaviour.
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Level: N/A

Dealing with Complaints, Conflict and Difficult Customers

ETS are pleased to offer a Dealing with Complaints, Conflict and Difficult Customer half day course. Delegates will gain understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.
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Level: N/A

Exceptional Customer Service and Telephone Techniques

ETS are pleased to offer a half day Exceptional Customer Service and Telephone Techniques course. Delegates will have a full understanding of the Customer Service Role in the business
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Level: N/A

Emergency First Aid at Work

ETS are pleased to offer a one day First Aid course. This course is designed to meet the first aid requirements of a low risk working environment such as offices, shops, food outlets etc.
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Level: N/A

Meetings and Minute Taking

ETS are pleased to offer a half day Meetings and Minute Taking course. Regular meetings are part of every organisation’s daily, weekly and monthly structure. For meetings to be successful you need to have an excellent minute taker.
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Level: N/A

Introduction Microsoft Excel

The course is designed for delegates who have no prior knowledge or a limited knowledge of Excel.  It is suitable for people who have used existing spreadsheets but not created their own.  It forms a good basis for covering the intermediate topics of the program.
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Level: Beginner

Intermediate Microsoft Excel

The course is designed for delegates who wish to use Excel beyond the basic stage.  They should be able to create and format a workbook containing various types of data; use AutoSum and other simple formulae.
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Level: Intermediate

Advanced Microsoft Excel

At the end of the course delegates will be able to use different ways to consolidate and link data, use advanced functions and other powerful features to summarise, analyse and query data
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Level: Advanced

Introduction Microsoft Word

This one-day course has been designed specifically for the team leader who has to manage people whilst still working as part of the team; introducing the key skills necessary for motivation and team building.
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Level: Beginner

Intermediate Microsoft Word

The course is designed for delegates who have attended an Introduction Course or are familiar with the basics of Word.
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Level: Intermediate
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Level: Advanced
Teacher:

Performance Appraisal

This half-day course has been designed to provide participants with sufficient knowledge and skills to be able to introduce or implement effective performance appraisal interviews.
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Level: N/A

Presentation Skills

ETS are pleased to offer Presentation Skills Course. Presentations skills and public speaking skills are very useful in many aspects of work and life.
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Level: N/A

Social Media

ETS are pleased to offer a Social Media Training course. Delegates will learn about the history, current trends, demographics and etiquette of Facebook, Twitter and LinkedIn.
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Level: N/A

Team Leadership Skills

This one-day course has been designed for the team leaders who have to manage people whilst still working as part of the team; introducing the key skills necessary for organising and directing work effort.
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Level: N/A

Time Management

This course is ideal for anyone who feels that there are not enough hours in the day and those feeling under daily pressure.
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Level: N/A

Train the Trainer

This one-day course has been designed specifically for team leaders, supervisors, managers and anyone who wants to develop the skills of others.
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Level: N/A

Care Certificate

The Care Certificate content has been written by leading experts in the field of health and social care and learners will cover the 15 standards.
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Level: N/A
Teacher: Online Course

Food Safety Level 1

The Level 1 Food Safety e-learning course is an ideal induction to food safety. It is ideal for those staff members undergoing induction and training as part of any role that involves coming into contact with food.
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Level: N/A
Teacher: Online Course

Food Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 food safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Food Safety Level 3

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 3 food safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Health & Safety Level 1

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 1 health and safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Health & Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 health and safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Manual Handling

This innovative, multi-device e-learning course (which has been quality endorsed by Highfield Qualifications) provides learners with the knowledge they need with reference to manual handling in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Health & Safety Level 3

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 3 health and safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Fire Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 fire safety qualification in a fun and interactive way.
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Level: N/A
Teacher: Online Course

Level 3 Award in Education and Training

The Level 3 Award in Education and Training is a great way to gain a nationally recognised qualification, showing competence in your job role
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Level: 3
Teacher: Workbased

Level 4 Certificate in Education and Training

The Level 4 Certificate in Education and Training is a great way to gain a nationally recognised qualification, showing competence in your job role.
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Level 3 Certificate in Assessing Vocational Achievement

ETS are able to offer the Certificate in Assessing Vocational Achievement (CAVA) which is aimed at individuals whose role involves assessment of both occupational competence and vocationally related
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Level: 3
Teacher: Workbased

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

This award is intended for individuals whose role is to maintain the quality of assessment within an organisation or assessment centre.
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Level: 4
Teacher: Workbased

Level 4 NVQ Diploma in Advice and Guidance

The Advice and Guidance NVQ Level 4 is an excellent way to gain an industry recognised qualification, proving your competence within your job role.
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Level: 4
Teacher: Workbased

 Level 3 NVQ Certificate in Advice and Guidance

The Advice and Guidance NVQ Level 3 is an excellent way to gain an industry recognised qualification, proving your competence within your job role.
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Level: 3
Teacher: Workbased

Level 7 NVQ Diploma in Strategic Management and Leadership

The Level 7 NVQ Diploma in Strategic Management and Leadership is for learners who work in, or who want to work in a strategic management role.
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Level: 7
Teacher: Workbased

About ESF (Employers)

The European Social Fund gives you the ability to tailor the training to the specific needs of the business, whilst being more cost-effective than hiring skilled employees.
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Level: N/A
Teacher: Workbased

About ESF (Learners)

You could be eligible for full funding towards nationally recognised accredited units of qualifications
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Level: N/A
Teacher: Workbased

Administration – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
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Level: N/A
Teacher: Workbased

Cleaning and Support Services – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
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Level: N/A
Teacher: Workbased

Customer Service – Optional Unit

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
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Level: N/A
Teacher: Workbased

Management – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
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Level: N/A
Teacher: Workbased

Team Leading – Optional units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
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Level: N/A
Teacher: Workbased

Level 3 Award in Education & Training

Individuals currently teaching and training, including those who have just begun or are about to begin. Individuals currently working as assessors who wish to achieve a qualification providing an introduction to teaching.
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Care Certificate

The Care Certificate is the start of a career in care and is only one element of the training and education that will make individuals ready to practice within their specific sector.
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