Delegates will have a full understanding of the Customer Service Role in the business, helping them to understand the attitude and knowledge they need to have to be confident with customers enabling them to meet and beat their “customers” expectations.
- To understand why Customer Service is important
- Knowing who your customers are both external and internal
- The factors which need to be in place to exceed Customer Service expectations
- Understanding the skills, knowledge and attitude required to provide exceptional Customer Service
- To identify the vital skills for professional Telephone Techniques
- To clarify stages of the Telephone Call