Document Title   Fees and Charging Policy
  Version   1.1
  Status   Final
  Reviewed   January 2020
  Authors   SMT
  Next Review Date   January 2021

Policy Statement

It is Education + Training Skills’ (ETS) policy to make it clear, fair and equitable to employers and learners in identifying the financial contributions and payments that are required to participate in our training programmes. We adopt a market-driven approach to setting fee and charge levels and adhere to the rules set by the Education and Skills Funding Agency for programmes of learning that are eligible for Government funding.

The approach of ETS to recovering fees is largely dictated by its principal funding bodies. These will be:

  1. The Education and Skills Funding Agency (ESFA)
  2. The National Apprenticeship Service (NAS)
  3. Student Finance England (SFE)


These principles extend to all areas of charging for teaching, learning and assessment activities including government funded contract, commercial training, consultancy and miscellaneous activities. In some instances, an activity may be supported by funding with specific terms and if different from ETS’ fee, these will take precedence.

Payment of fees and charges

All fees and charges are to be agreed prior to commencement of the programme and will include all fees for registration, verification and certification. Fees and charges are not refundable except where ETS has cancelled a course; there is a justifiable complaint or in the case of exceptional personal circumstances, this will only be granted with authorisation of the SMT or in their absence then the CEO.

If an employer prevents a learner from attending an agreed off the job training session, this non-attendance will incur a cost to the employer of £25 per missed session.

Where payment of invoices is not received within 30 days from an employer then an additional 10% fee will be charged. Any late payment in excess of 60 days will be charged at an additional rate of 15%.  An additional 10% will be added from 90 days and for each month thereafter.

Non-Government Funded Provision

Short Courses

Standard fees are set for ETS’s commercial Continuous Professional Development course, delivered at one of our Training Centres and payment for attendance at these courses are invoiced and required prior to the course date.

Other Activities

Fees for any other teaching, learning, assessment and consultancy activities, which fall outside of the above, are dependent on individual employer requirements. ETS has the discretion to negotiate particular arrangements with employers and other sponsors for bulk training.

Arrangement of fees

Learners or their sponsoring employer will agree in writing, before the learning/activity commences, the required fees for the agreed service being delivered, including where applicable:

  • Tutor/assessor expenses
  • Refreshment costs

Government funded provision

Government funded provision will be offered in accordance with the regulations set by the Education and Skills Funding Agency (ESFA). The ESFA will either fully fund co-fund or manage Levy provision as listed below:


Refer to the latest version of the ESFA Funding and Performance Rules for Fee’s and Charges

Where the ESFA have made a full contribution to the costs of a learners’ programme, no further charges will be made by ETS, to an employer, for any delivery of the learning programme funded by the ESFA unless agreed by both the employer and ETS for additional services provided.

Advanced Learning Loan

Learners aged 19 and over who wish to follow a level 3, 4, 5 or 6 certificate or diploma will be required to fund their programme either through an Advanced Learning Loan or by their employer funding or by the learner self-funding or a combination of these options.

Certificates and Diplomas only will be fully funded through the Advanced Learning Loan system if they are approved for this funding line.

Employer or learner contributions

Where the ESFA has co-funded the apprenticeship learning provision employers will be charged:

  • 10% of the agreed price up to the funding cap

Employer contribution toward co-funded provision for apprenticeships is payable either by invoice for full amount at start of the programme or by two equal instalments the first paid prior to the start of the programme and the second at or prior to the ninetieth day (regardless of length of programme) and is payable by standing order.

If the instalment option is chosen then an administration charge of £20.00 will be levied, payable with the first instalment.

Where a Learner or Employer has due cause to cancel an appointment they must contact the Training Facilitator to inform them of the cancellation at the earliest opportunity and at the latest by 8.00 am of the morning of the appointment.  Where the Learner or Employer fails to notify the Training Facilitator in accordance with the above then a £25 charge will be raised against the Employer or Learner.

Other charges that may apply

Where in agreement with the employer or the learner, ETS delivers additional or optional services that are not core to the learning being delivered; ETS reserves the right to levy additional charges. This could include:

  • Additional units above the amount required for the qualification
  • Additional short courses to support the underpinning knowledge required for the qualification

ETS will support all learners to complete all elements of the apprenticeship framework/standard.

Agreement of contribution towards co funded provision

The sponsoring employer will agree in writing any contribution required alongside the ESFA contribution (including where provision is within scope of State Aid).


ETS will only refund fees in exceptional circumstances – ETS will process a full refund of fees when an apprenticeship programme closes as a result of a decision by ETS or the ESFA.

ETS will not grant refunds under any other circumstances.

Fee Remissions

ETS will continue to operate a policy of remitting fees in accordance with the latest ESFA’s funding rules. In line with the ESFA’s funding rules learners on programmes that commenced in the current funding year will be subject to the remission policy at the time the learning started.