In January Education and Training Skills had a full inspection visit by Ofsted.

The inspection team looked at several key areas of ETS’ provision including Quality of Education; Leadership and Management; Behaviour and Attitudes; Personal Development; Apprenticeships and Adult Learning Programmes.

I am delighted to be able to share with you that the Ofsted inspection team determined that ETS is graded as Good across all of these key areas and as a result ETS has been graded as a Good provider for Overall Effectiveness. In addition the arrangements for Safeguarding have been graded as effective.

This judgement is a reflection of, and reward for, the hard work and effort that you, along with ETS staff, have put in to your apprenticeship journey.

I am really pleased to be able to convey below just some of the comments from the inspection team that highlight the positive impact ETS’ education provision is having on its learners and the benefits to its employers.

  • Apprentices and adult learners benefit from a carefully structured and tailored curriculum.
  • Both apprentices and adults benefit from the co-development of an individual learning plan with their trainer and employer, at the onset of their programme.
  • Staff use curriculum plans to provide apprentices with information on what they will learn and when.
  • This helps to ensure that apprentices, adults and employers know and understand curriculum content and the planned achievement goals and timescales.
  • Apprentices and adult learners gain substantial new skills and knowledge as a result of studying with ETS.
  • Teachers carefully structure and plan well the curriculum for adult learners.
  • Apprentices undertake a wide range of additional training which enhances their professional development and broadens their knowledge and skills.
  • Apprentices studying Emergency Service Contact Handler (with Devon and Cornwall Police) receive highly effective instruction from trainers. Trainers use a wide range of teaching techniques, including classroom training, scenario-based challenges and role play. Apprentices participate enthusiastically in learning sessions and gain excellent problem-solving skills.
  • Apprentices and learners feel safe when at work and during their training sessions. They are motivated to learn new knowledge and skills and develop professional behaviours quickly.

The inspection team have made three recommendations to further improve. These are:

  • Managers should monitor the quality of education effectively to ensure that all learners and apprentices benefit from high-quality teaching, learning and assessment.
  • Managers must ensure that all learners and apprentices receive unbiased and high-quality careers education, information, advice and guidance.
  • Managers should ensure that teachers revisit and reinforce topics such as extremism throughout the curriculum, so that learners know and understand what it is like to live in modern Britain.

Needless to say the ETS Team have already added to its quality improvement plan and have begun work on embedding this into our continuous improvement cycle.

The Ofsted report will be available on our website from today and on the Ofsted website by the end of the month.

I hope that you, like us, recognise that the report truly reflects the hard work that has been put in by all concerned since our last inspection.

If you have any constructive comments or suggestions you feel would assist in our quest to further improve then please either:

  • Email your feedback to with the heading Ofsted Report
  • Call 01392 445444 and speak to our General Manager

Once again thank you for your support and I look forward to ETS continuing to provide you with the best service we possibly can.

Yours sincerely

Richard Jenkins
Education and Training Skills

Full OFSTED Report –