Team Leader / Supervisor Apprenticeship Standard

Key facts
Level 3
Functional Skills Functional Skills in English and Maths
On programme duration 12-18 months
On programme qualification Available at discounted rate
Who is it for? Front Line Manager, Junior Manager, Supervisor, Team Leader, Project Officer, Shift Supervisor, Foreperson and Shift Manager.

 

A Team Leader / Supervisor is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.

Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.

On Programme Training Training and development takes place during this part of the apprenticeship which may include a qualification if it is identified as a requirement in the standard. Formative assessment of skills, knowledge and behaviours is required in the delivery of the standard and this will be outlined in the assessment plan.

  • Assessment Plan A plan of the apprenticeship on-programme period of learning, development and continuous assessment, managed by the employer and training provider.
  • Functional Skills Level 2 Will be delivered if required, this will include English and Maths.
  • End Point Assessment preparation ETS will provide the mock assessment materials, support and guidance, we empower apprentices to structure learning towards the end point assessment format to assure the best chance of success.

Gateway The employer and provider are required to sign-off the apprentice as ready to move on to end-point assessment.

To move on to end-point assessment, the apprentice must show evidence of the relevant knowledge, skills and behaviours as set out in the standard and have achieved maths and English at Level 2.

End Point Assessment The end-point assessment must demonstrate that the apprentice can perform in the occupation in a fully competent, holistic and productive way.

The assessment plan has four modes of assessment:

  • Knowledge Test A series of different scenarios and situations will be used, with a series of questions requiring responses which will demonstrate the apprentices knowledge of that particular topic. The knowledge test may be delivered online or be paper-based, and is likely to be multiple choice.
  • Structured competency based interview Knowledge requirements and their application will be tested using a structured series of questions to assess the apprentice’s knowledge to ensure all aspects are given coverage. The interview can be conducted using a range of media (telephone interview, live media, online or written), whichever is the most appropriate for the apprentice.
  • Assessment of portfolio of evidence Collection of written, audio and video evidence which might include: Written statements, Reports, Presentations, Performance reviews between employer and apprentice, Observations (recorded by ETS), Ongoing professional discussions between apprentice and training provider relating to projects and assignments (recorded by ETS) and Feedback from line manager, direct reports and peers.
  • Professional discussion The apprentice will provide evidence of any additional learning/CPD undertaken during the apprenticeship, which will include: Activity undertaken during the Level 3 diploma, including any assignments or projects; Details of any formal or informal learning undertaken; Details of any professional discussions undertaken or support provided through Professional Bodies The Independent Assessor will undertake a professional discussion with the apprentice to identify the objective of the activity, and reflect on the outcome and how learning gained was applied.

ETS will support you in the selection and allocation of a single independent assessor to see each apprentice through all modes of assessment and assure consistent quality.

Certification On successful completion, the end-point assessment organisation will apply for the apprenticeship certification. The certificate will then be sent to the apprentice’s employer.

Progression Once the Level 3 Team Leader/Supervisor Apprenticeship is complete, the learning doesn’t have to stop. ETS offers a full suite of programmes designed to take your apprentice onwards and upwards. Their next steps could be  Operations/ Departmental Manager (Level 5) or Chartered Manager and Leadership and Management Status.