• Apprenticeship
  • Exeter

Website B C R Associates

are looking for an apprentice to assist with the implementation and deliver the 2019 client support program by providing administrative support for the client support team.

Main duties:

To assist with the implementation and deliver the 2019 client support program by providing administrative support for the client support team, who manage Network and Direct members and their customers. To work with the Head Of Client Support to complete the administrative tasks involved in client support, including contract management using Dynamics CRM, payments checking and general data management, to assist the client support team with effective client management. To provide support to an engagement strategy which will assist the customer at outset and throughout their lifetime with Business Cost Reduction Associates and its associated companies. To set the standard that make our company a centre of excellence thus the customer remains with and recommends Business Cost Reduction and its associated companies.

Principal Accountabilities:

  • Adhere to all Business Cost Reduction Associates Limited and its related companies’ policies and procedures.
  • Demonstrate a commitment to personal development by implementing your personal development plan with guidance from your line manager.
  • Maintain awareness of market trends, client and competitor activity, proactively feeding back to the management team within Business Cost Reduction Associates Limited and is related companies.
  • Ensure the integrity of the data held for each client, prospect and franchisee within our CRM and other relevant systems.
  • Adhere to the values of Business Cost Reduction Associates Limited and its related companies.
  • Put the clients and prospects of Business Cost Reduction Associates Limited and its related companies at the heart of what you do, making sure that all engagements are profitable to the client, yourself and Business Cost Reduction Associates Limited and its related companies.
  • Work with the Head Of Client Support to improve data integrity held within our CRM (Microsoft Dynamics).
  • Assist and provide support to the Client Support team in making customer services at centre of excellence, maintaining our ISO 9001 accreditation.
  • Make a positive contribution to the team.
  • Assist the Client Support team by implementing feedback from customer and Network members following surveys.
  • Make a positive contribution to the business by sharing ideas.

Salary:

£5.15 per hour

Hours:

37 hours per week

Skills

The Applicant must:

  • Be enthusiastic and smart in appearance with good communication and influencing skills.
  • Be able to process information and be able to act on information accurately.
  • Be customer orientated and result driven.
  • Working knowledge of the Microsoft 365 would be an advantage.

Personal Qualities

The Applicant must:

  • Have a good work ethic and be committed to becoming qualified.
  • Be willing to work as part of the team.
  • Be able to process information and be able to act on information accurately.
  • Be customer orientated and result driven.

Progression Opportunities

Opportunity for permanent employment for the right applicant.

Opportunity to develop skills and knowledge within the professional environment.

Desired Qualifications

Ideally have GCSEs maths and English but if you don’t have these you will complete Functional Skills as part of your apprenticeship.

Apprenticeship Training

The Customer Service Specialist Apprenticeship Standard (Level 3) contains the following elements:

  • Customer Service On Programme Learning.
  • Customer Service Knowledge sessions.
  • Functional Skills English Level 2.
  • Functional Skills maths Level 2.
  • Customer Service Gateway to End Point Assessment.
  • Customer Service – End Point Assessment.

About the Employer

BCR Associates is a cost management consultancy that works with SMEs and larger corporate companies throughout the lifetime of their business to increase efficiency, manage risk, ensure compliance and rationalise procurement costs.

They help you to streamline your business’ essential spend across a range of services: energy; telecoms; business supplies; insurance; finance; water; HR and H&S and vehicles. Their team of experienced consultants and exclusive panel of suppliers offer tailored client solutions which allow you to maximise your business profit.

B C R Associates
http://www.bcrassociates.co.uk
Estuary House
Peninsula Park, Rydon Lane
Exeter
EX2 7XE

To apply for this job email your details to vilija@etsgroup.co.uk.