Apprentice Customer Service Specialist

The main duties include the following:

• Support staffing solutions for all client account management matters working closely with Account Management, Sales and Transforming Care teams to support business retention and growth
• Dealing with all inbound enquiries working with team members ensuring these are dealt with promptly and efficiently and meet the needs of our clients.
• Exceeding the expectations of our clients by going above and beyond to deliver service levels
• Building and maintaining a relationship with the clients and clinicians based on our values and supporting them to achieve their goals
• Learning the different aspects of the business and how they all fit together
• Healthy and productive workplace relationships – non negotiable
• Seeking and recording insightful feedback and information from both Clinicians and clients
• Identifying clinicians who have not worked in a while and proactively reaching out to them
• Communicating updates on all activities across the shift and shift handovers
• Become an expert with all business systems, accurately recording clinician and client information for business use
• Maintain a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and long term (one month plus) requirements
• Maintain clear communications with clinicians and to ensure they are compliant to support internal and external client support needs

Salary:

£4.81 per hour

Hours:

Monday to Friday

Total hours per week: 37.5 hours a week

Skills:

The applicant must:

• Clear and concise written and spoken communication skills
• Strong time management and organisational skills
• Demonstrable problem-solving skills
• Demonstrable customer service and interpersonal skills
• Strong administration and computer skills
• Ability to manage multiple tasks and changing priorities
• High attention to detail
• Emotional intelligence
• Open to learning new behaviours

Personal attributes and other requirements:

• Career focussed and eager to learn
• Proactive and organised. Enjoys working with people
• A problem solver who is self-motivated and flexible
• Enjoys working in a fast paced, team environment
• A strong team player demonstrating loyalty and commitment to the company, clients, and teams

A-player attributes include:

CULTURE: Company values through behaviour

COLLEAGUE: Ideal Team Player virtues which includes Hunger, Humility and People Smarts

COLLABORATION: The power of working with others

COMMITMENT: Passion, loyalty & longevity

CAPABILITY: Aptitude & ability to learn

COMPETENCE: Skilled at the level required

CONTRIBUTION: Delivery of desired outcomes & bottom-line value added

Apprenticeship Training:

The Customer Service Specialist Apprenticeship Standard (Level 3) contains the following elements:

• Customer Service On Programme Learning
• Customer Service Knowledge sessions
• Functional Skills English Level 2
• Functional Skills maths Level 2
• Customer Service Gateway to End Point Assessment
• Customer Service – End Point Assessment

About the employer:

At LD Network we are proud to say we are ‘people-led’ – meaning that people come first. Core values of Family, Impact and Teaming are at the centre of our ‘Make It Personal’ culture – which drives all our policies, processes, systems, and services as well as behaviours and results. We believe a ‘cultural fit’ is equally as important as skills, experience, and competence and so we hire, measure, and reward our people on this basis.

E T S House

Emperor Way

Exeter

EX1 3QS