• Apprenticeship
  • Exeter

Website Leaf Complex Care

is looking for an apprentice to maintain clear communications with clinicians and to ensure they are compliant to support internal and external client support needs.

The main duties include the following:

  • Support staffing solutions for all client account management matters working closely with Account Management, Sales and Transforming Care teams to support business retention and growth.
  • Dealing with all inbound enquiries working with team members ensuring these are dealt with promptly and efficiently and meet the needs of our clients.
  • Exceeding the expectations of our clients by going above and beyond to deliver service levels.
  • Building and maintaining a relationship with the clients and clinicians based on our values and supporting them to achieve their goals.
  • Learning the different aspects of the business and how they all fit together.
  • Healthy and productive workplace relationships – non negotiable.
  • Seeking and recording insightful feedback and information from both Clinicians and clients.
  • Identifying clinicians who have not worked in a while and proactively reaching out to them.
  • Communicating updates on all activities across the shift and shift handovers.
  • Become an expert with all business systems, accurately recording clinician and client information for business use.
  • Maintain a focus on immediate (24 hours) demands whilst monitoring the progress of medium (one week plus) and long term (one month plus) requirements.
  • Maintain clear communications with clinicians and to ensure they are compliant to support internal and external client support needs.

Salary:

£4.81 per hour

Hours:

Monday to Friday

Total hours per week: 37.5 hours a week

Skills:

The applicant must:

  • Clear and concise written and spoken communication skills.
  • Strong time management and organisational skills.
  • Demonstrable problem-solving skills.
  • Demonstrable customer service and interpersonal skills.
  • Strong administration and computer skills.
  • Ability to manage multiple tasks and changing priorities.
  • High attention to detail.
  • Emotional intelligence.
  • Open to learning new behaviours.

Personal attributes and other requirements:

  • Career focussed and eager to learn.
  • Proactive and organised. Enjoys working with people.
  • A problem solver who is self-motivated and flexible.
  • Enjoys working in a fast paced, team environment.
  • A strong team player demonstrating loyalty and commitment to the company, clients, and teams.

A-player attributes include:

CULTURE: Company values through behaviour.

COLLEAGUE: Ideal Team Player virtues which includes Hunger, Humility and People Smarts.

COLLABORATION: The power of working with others.

COMMITMENT: Passion, loyalty & longevity.

CAPABILITY: Aptitude & ability to learn.

COMPETENCE: Skilled at the level required.

CONTRIBUTION: Delivery of desired outcomes & bottom-line value added.

Apprenticeship Training:

The Customer Service Specialist Apprenticeship Standard (Level 3) contains the following elements:

  • Customer Service On Programme Learning.
  • Customer Service Knowledge sessions.
  • Functional Skills English Level 2.
  • Functional Skills maths Level 2.
  • Customer Service Gateway to End Point Assessment.
  • Customer Service – End Point Assessment.

About the employer:

Our Vision: To be known as the most humanised community health and social care provider, the most clinician centric organization, and a great place to work for all.

Our Mission: To put ‘people’ at the heart of the decisions we make

and the actions we take.

Our Goal: To transform people’s lives for the better.

At Leaf Complex Care we are proud to say we are ‘people-led’ – meaning that people come first. Core values of Family, Impact and Teaming are at the centre of our ‘Make It Personal’ culture – which drives all our policies, processes, systems, and services as well as behaviours and results. We believe a ‘cultural fit’ is equally as important as skills, experience, and competence and so we hire, measure, and reward our people on this basis.

E T S House

Emperor Way

Exeter

EX1 3QS

To apply for this job email your details to vilija@etsgroup.co.uk.