Courses

Building your Knowledge

ETS offer a range of courses, including Workbased Learning, Online Courses, Individual Qualifications, Free Bespoke Training, CPD Courses and Apprenticeships.

If you cannot see the course you are looking for please contact us to see if it is something we can offer.

General Data Protection Regulation

The General Data Protection Regulation (EU) 2016/679 or GDPR, will come into force in May 2018. It will have a significant impact on the way organisations handle and store data. At over 88 pages long, the regulation consolidates and replaces the many data protection laws such as the UK’s Data Protection Act 1998.
Level: N/A

Project Management

This one-day course is suitable for anyone wanting to gain knowledge and confidence in managing projects as well as learn management and leadership skills. The course is delivered using action learning sets, examples, learner input and live scenarios.
Level: N/A

Improving Efficiency Through Outlook

ETS are delighted to offer a half-day course on Tuesday 2 April 2019 in our Exeter Training Centre, you will be exploring the following concepts that will assist you in your day to day tasks.
Level: N/A

Building Personal Confidence through Assertiveness

ETS are pleased to offer Building Personal Confidence through Assertiveness half day course. This course is suitable for everyone who would like to be more  confident in the workplace when dealing with difficult people and situations through assertive behaviour.
Level: N/A

Dealing with Complaints, Conflict and Difficult Customers

ETS are pleased to offer a Dealing with Complaints, Conflict and Difficult Customer half day course. Delegates will gain understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.
Level: N/A

Exceptional Customer Service and Telephone Techniques

ETS are pleased to offer a half day Exceptional Customer Service and Telephone Techniques course. Delegates will have a full understanding of the Customer Service Role in the business
Level: N/A

Emergency First Aid at Work

ETS are pleased to offer a one day First Aid course. This course is designed to meet the first aid requirements of a low risk working environment such as offices, shops, food outlets etc.
Level: N/A

Meetings and Minute Taking

ETS are pleased to offer a half day Meetings and Minute Taking course. Regular meetings are part of every organisation’s daily, weekly and monthly structure. For meetings to be successful you need to have an excellent minute taker.
Level: N/A

Introduction Microsoft Excel

The course is designed for delegates who have no prior knowledge or a limited knowledge of Excel.  It is suitable for people who have used existing spreadsheets but not created their own.  It forms a good basis for covering the intermediate topics of the program.
Level: Beginner

Intermediate Microsoft Excel

The course is designed for delegates who wish to use Excel beyond the basic stage.  They should be able to create and format a workbook containing various types of data; use AutoSum and other simple formulae.
Level: Intermediate

Advanced Microsoft Excel

At the end of the course delegates will be able to use different ways to consolidate and link data, use advanced functions and other powerful features to summarise, analyse and query data
Level: Advanced

Introduction Microsoft Word

This one-day course has been designed specifically for the team leader who has to manage people whilst still working as part of the team; introducing the key skills necessary for motivation and team building.
Level: Beginner

Intermediate Microsoft Word

The course is designed for delegates who have attended an Introduction Course or are familiar with the basics of Word.
Level: Intermediate
Level: Advanced
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Performance Appraisal

This half-day course has been designed to provide participants with sufficient knowledge and skills to be able to introduce or implement effective performance appraisal interviews.
Level: N/A

Presentation Skills

ETS are pleased to offer Presentation Skills Course. Presentations skills and public speaking skills are very useful in many aspects of work and life.
Level: N/A

Social Media

ETS are pleased to offer a Social Media Training course. Delegates will learn about the history, current trends, demographics and etiquette of Facebook, Twitter and LinkedIn.
Level: N/A

Team Leadership Skills

This one-day course has been designed for the team leaders who have to manage people whilst still working as part of the team; introducing the key skills necessary for organising and directing work effort.
Level: N/A

Time Management

This course is ideal for anyone who feels that there are not enough hours in the day and those feeling under daily pressure.
Level: N/A

Train the Trainer

This one-day course has been designed specifically for team leaders, supervisors, managers and anyone who wants to develop the skills of others.
Level: N/A