Courses

Building your Knowledge

ETS offer a range of courses, including Workbased Learning, Online Courses, Individual Qualifications, Free Bespoke Training, CPD Courses and Apprenticeships.

If you cannot see the course you are looking for please contact us to see if it is something we can offer.

General Data Protection Regulation (GDPR)

From understanding basics such as what is and isn’t data, to the principles on how to process client information and how your organisation should respond.
Level: N/A
Course Delivery: Online Course

Communication

This e-learning course covers the subject area of communication in the workplace. This is the process of exchanging information, both verbally and non-verbally, within an organisation.
Level: N/A
Course Delivery: Online Course

Equality and Diversity

This e-learning course focuses on the subject area of equality and diversity. It can be used to effectively support the off-the-job training delivery.
Level: N/A
Course Delivery: Online Course

Managing Conflict

This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace
Level: N/A
Course Delivery: Online Course

Self-Awareness and Personal Development

This e-learning course addresses a wide variety of aspects of self-awareness and personal development. It can be used to effectively support the off-the-job training delivery
Level: N/A
Course Delivery: Online Course

Team Working

This e-learning course addresses a wide variety of the aspects of teamwork in the workplace, and as a result supports many courses designed to cover the topic of working effectively with colleagues.
Level: N/A
Course Delivery: Online Course

General Data Protection Regulation

The General Data Protection Regulation (EU) 2016/679 or GDPR, will come into force in May 2018. It will have a significant impact on the way organisations handle and store data. At over 88 pages long, the regulation consolidates and replaces the many data protection laws such as the UK’s Data Protection Act 1998.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Assertiveness and Building Personal Confidence

ETS are pleased to offer Building Personal Confidence through Assertiveness half day course. This course is suitable for everyone who would like to be more  confident in the workplace when dealing with difficult people and situations through assertive behaviour.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Dealing with Complaints, Conflict and Difficult Customers

ETS are pleased to offer a Dealing with Complaints, Conflict and Difficult Customer half day course. Delegates will gain understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Exceptional Customer Service and Telephone Techniques

ETS are pleased to offer a half day Exceptional Customer Service and Telephone Techniques course. Delegates will have a full understanding of the Customer Service Role in the business
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Emergency First Aid at Work

ETS are pleased to offer a one day First Aid course. This course is designed to meet the first aid requirements of a low risk working environment such as offices, shops, food outlets etc.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Meetings and Minute Taking

ETS are pleased to offer a half day Meetings and Minute Taking course. Regular meetings are part of every organisation’s daily, weekly and monthly structure. For meetings to be successful you need to have an excellent minute taker.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Introduction Microsoft Excel

The course is designed for delegates who have no prior knowledge or a limited knowledge of Excel.  It is suitable for people who have used existing spreadsheets but not created their own.  It forms a good basis for covering the intermediate topics of the program.
Level: Beginner
Course Delivery: Tutor Facilitated Workshop

Intermediate Microsoft Excel

The course is designed for delegates who wish to use Excel beyond the basic stage.  They should be able to create and format a workbook containing various types of data; use AutoSum and other simple formulae.
Level: Intermediate
Course Delivery: Tutor Facilitated Workshop

Advanced Microsoft Excel

At the end of the course delegates will be able to use different ways to consolidate and link data, use advanced functions and other powerful features to summarise, analyse and query data
Level: Advanced
Course Delivery: Tutor Facilitated Workshop

Introduction Microsoft Word

This one-day course has been designed specifically for the team leader who has to manage people whilst still working as part of the team; introducing the key skills necessary for motivation and team building.
Level: Beginner
Course Delivery: Tutor Facilitated Workshop

Intermediate Microsoft Word

The course is designed for delegates who have attended an Introduction Course or are familiar with the basics of Word.
Level: Intermediate
Course Delivery: Tutor Facilitated Workshop
Level: Advanced
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Performance Appraisal

This half-day course has been designed to provide participants with sufficient knowledge and skills to be able to introduce or implement effective performance appraisal interviews.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Presentation Skills

ETS are pleased to offer Presentation Skills Course. Presentations skills and public speaking skills are very useful in many aspects of work and life.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Social Media

ETS are pleased to offer a Social Media Training course. Delegates will learn about the history, current trends, demographics and etiquette of Facebook, Twitter and LinkedIn.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Team Leadership Skills

This one-day course has been designed for the team leaders who have to manage people whilst still working as part of the team; introducing the key skills necessary for organising and directing work effort.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Time Management

This course is ideal for anyone who feels that there are not enough hours in the day and those feeling under daily pressure.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Train the Trainer

This one-day course has been designed specifically for team leaders, supervisors, managers and anyone who wants to develop the skills of others.
Level: N/A
Course Delivery: Tutor Facilitated Workshop

Care Certificate

The Care Certificate content has been written by leading experts in the field of health and social care and learners will cover the 15 standards.
Level: N/A
Course Delivery: Online Course

Food Safety Level 1

The Level 1 Food Safety e-learning course is an ideal induction to food safety. It is ideal for those staff members undergoing induction and training as part of any role that involves coming into contact with food.
Level: N/A
Course Delivery: Online Course

Food Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 food safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Food Safety Level 3

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 3 food safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Health & Safety Level 1

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 1 health and safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Health & Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 health and safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Health & Safety Level 3

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 3 health and safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Manual Handling

This innovative, multi-device e-learning course (which has been quality endorsed by Highfield Qualifications) provides learners with the knowledge they need with reference to manual handling in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Fire Safety Level 2

This innovative, multi-device e-learning course provides learners with the knowledge they need to go on to achieve a level 2 fire safety qualification in a fun and interactive way.
Level: N/A
Course Delivery: Online Course

Intermediate Apprenticeship in Business Administration

The Intermediate Apprenticeship in Business Administration is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 2
Course Delivery: Workbased

Business Administrator Apprenticeship Standard

This qualification is ideal for those looking to develop their skills within business administration, whether they are new employees who want to learn and progress, or existing employees who are looking to retrain or upskill.
Level: 3
Course Delivery: Work based and classroom delivery

Higher Apprenticeship in Business Administration

The Higher Apprenticeship in Business and Professional Administration is an excellent way to gain an industry-recognised qualification, proving competence within your job role.
Level: 4
Course Delivery: Workbased

Customer Service Practitioner Apprenticeship Standard

It is perfect for employees who deal with customers through one-off or routine contacts, which could include managing customer queries, dealing with orders/payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, aftercare and service recovery.
Level: 2
Course Delivery: Work based and classroom delivery

Advanced Apprenticeship in Customer Service

The Advanced Apprenticeship in Customer Service is an excellent way to gain an industry recognised qualification, proving competence within your job role.
Level: 3
Course Delivery: Workbased

Team Leader / Supervisor Apprenticeship Standard

A Team Leader / Supervisor is a first line management role, with operational / project responsibilities or responsibility for managing a team to deliver a clearly defined outcome.
Level: 3
Course Delivery: Work based and classroom delivery

Higher Apprenticeship in Management

he Higher Apprenticeship in Management is an excellent way to gain an industry-recognised qualification, proving competence within your job role.
Level: 4
Course Delivery: Workbased

Operations/Departmental Manager Apprenticeship Standard

An Operations/Departmental Manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy.
Level: 5
Course Delivery: Work based and classroom delivery

Adult Care Worker Apprenticeship Standard

To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges
Level: 2
Course Delivery: Work based and classroom delivery

Lead Adult Care Worker Apprenticeship Standard

To work in care is to make a positive difference to someone’s life when they are faced with physical, practical, social, emotional or intellectual challenges.
Level: 3
Course Delivery: Work based and classroom delivery

Higher Apprenticeship in Care Leadership and Management

The Higher Apprenticeship in Care Leadership and Management is an excellent way to gain technical knowledge and real practical experience.
Level: 4
Course Delivery: Workbased

Intermediate Medical Administration Apprenticeship Framework

The Intermediate Apprenticeship in Business Administration—medical administration is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 2
Course Delivery: Workbased

Advanced Apprenticeship in Medical Administration

The Advanced Apprenticeship in Business Administration—medical administration is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 3
Course Delivery: Workbased

Intermediate Apprenticeship in IT User

This qualification is ideal for someone who has specific responsibility for using IT in the workplace. The programme consists of four components which need to be completed in order to achieve the Apprenticeship Framework.
Level: 2
Course Delivery: Workbased

Advanced Apprenticeship in IT User

The Advanced Apprenticeship for IT Application Specialist is an excellent way to gain an industry-recognised qualification, proving competence within your job role.
Level: 3
Course Delivery: Workbased

Intermediate Apprenticeship in Sale of Residential Property

The Intermediate Apprenticeship in Property (Sale of Residential Property) is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 2
Course Delivery: Workbased

Advanced Apprenticeship in Sale of Residential Property

The Advanced Apprenticeship in Property (Sale of Residential Property) is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 3
Course Delivery: Workbased

Advanced Apprenticeship in Residential Property Letting and Management

The Advanced Apprenticeship in Property (Residential Property and Letting Management) is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 3
Course Delivery: Workbased

Intermediate Apprenticeship Residential Property Letting and Management

The Intermediate Apprenticeship in Property (Residential Property and Management) is an excellent way to gain new skills and attain an industry recognised qualification, proving competence within your job role.
Level: 2
Course Delivery: Workbased

Intermediate Apprenticeship in Cleaning and Environmental Support Services

The Intermediate Apprenticeship in Cleaning and Support Services is an excellent way to gain an industry-recognised qualification, proving competence within your job role.
Level: 2
Course Delivery: Workbased

Level 3 Award in Education and Training

The Level 3 Award in Education and Training is a great way to gain a nationally recognised qualification, showing competence in your job role
Level: 3
Course Delivery: Workbased

Level 4 Certificate in Education and Training

The Level 4 Certificate in Education and Training is a great way to gain a nationally recognised qualification, showing competence in your job role.
Level: 4
Course Delivery: Work based and/or Classroom Delivery

Level 3 Certificate in Assessing Vocational Achievement

ETS are able to offer the Certificate in Assessing Vocational Achievement (CAVA) which is aimed at individuals whose role involves assessment of both occupational competence and vocationally related
Level: 3
Course Delivery: Workbased

Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice

This award is intended for individuals whose role is to maintain the quality of assessment within an organisation or assessment centre.
Level: 4
Course Delivery: Workbased

Level 4 NVQ Diploma in Advice and Guidance

The Advice and Guidance NVQ Level 4 is an excellent way to gain an industry recognised qualification, proving your competence within your job role.
Level: 4
Course Delivery: Workbased

 Level 3 NVQ Certificate in Advice and Guidance

The Advice and Guidance NVQ Level 3 is an excellent way to gain an industry recognised qualification, proving your competence within your job role.
Level: 3
Course Delivery: Workbased

Level 7 NVQ Diploma in Strategic Management and Leadership

The Level 7 NVQ Diploma in Strategic Management and Leadership is for learners who work in, or who want to work in a strategic management role.
Level: 7
Course Delivery: Workbased

About ESF (Employers)

The European Social Fund gives you the ability to tailor the training to the specific needs of the business, whilst being more cost-effective than hiring skilled employees.
Level: N/A
Course Delivery: Workbased

About ESF (Learners)

You could be eligible for full funding towards nationally recognised accredited units of qualifications
Level: N/A
Course Delivery: Workbased

Administration – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Cleaning and Support Services – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Customer Service – Optional Unit

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Management – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Property (Residential Letting and management) – Optional units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Sale of Residential Property and Letting – Optional units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Team Leading – Optional units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management. 
Level: N/A
Course Delivery: Workbased

Level 3 Award in Education & Training

Individuals currently teaching and training, including those who have just begun or are about to begin. Individuals currently working as assessors who wish to achieve a qualification providing an introduction to teaching.
Level: N/A
Course Delivery: Work based and/or Classroom Delivery

Care Certificate

The Care Certificate is the start of a career in care and is only one element of the training and education that will make individuals ready to practice within their specific sector.
Level: N/A
Course Delivery: Work based and/or Classroom Delivery