Advanced Apprenticeship in Customer Service

Customer Service

Apprenticeship Framework

 

Key facts
Level 3
Functional Skills Functional Skills in English and Maths
On programme duration 12-18 months
On programme qualification Included within the framework
Who is it for? The Advanced Apprenticeship in Customer Service is an excellent way to gain an industry recognised qualification, proving competence within your job role.

The programme consists of four components which all need to be completed in order to achieve the Apprenticeship Framework. These are:

  • Level 3 Diploma in Customer Service
  • Functional Skills in English and Mathematics
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

The Level 3 Diploma in Customer Service is vocationally based and will be assessed in the workplace. This includes both knowledge and competence units. Functional Skills are not just about knowledge in English and Mathematics, they are also about knowing when and how to use the knowledge in real life situations.

For an Advanced Apprentice these skills could involve improving customer satisfaction, team leading, improving customer loyalty, gathering and analysing customer feedback, processing complaints and maintaining reliable customer service.

Level: 3
Teacher: Workbased