Administration – Optional Units

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Administration – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management.  These units can provide a taster of the full qualifications for staff who may be new to the role or looking to progress. The European Social Fund can also fund CPD Courses .

Level Unit number Unit Credits GLH
2 H/506/1893 Communication in a Business Environment 3 19
2 T/506/1901 Principles of Business Document Production and Information Management 3 21
2 A/506/1964 Understand Employer Organisations 4 40
2 L/506/1807 Manage Diary Systems 2 12
2 Y/506/1809 Produce Business Documents 3 24
2 L/506/1810 Collate and Report Data 3 19
2 R/506/1811 Store and Retrieve Information 4 19
2 Y/506/1812 Produce Minutes of Meetings 3 13
2 D/506/1813 Handle Mail 3 15
2 H/506/1814 Provide Reception Services 3 15
2 K/506/1815 Prepare Text from Notes Using Touch Typing 4 26
2 J/506/1899 Principles of providing administrative services 4 25
2 R/506/1789 Develop working relationships with colleagues 3 19
2 F/505/6880 Exploring social media 2 16
2 F/502/4396 Bespoke software 3 20
2 M/506/1816 Prepare Text from Shorthand 6 46
2 T/506/1817 Prepare Text from Recorded Audio Instruction 4 15
2 T/506/1865 Archive Information 3 14
2 Y/506/2295 Maintain and Issue Stationery and Supplies 3 18
2 J/506/1868 Use and Maintain Office Equipment 2 10
2 L/506/1869 Contribute to the Organisation of an Event 3 23
2 D/506/1875 Organise Business Travel or Accommodation 4 23
2 H/506/1876 Provide Administrative Support for Meetings 4 28
2 T/506/1879 Administer Human Resource Records 3 28
2 A/506/1883 Administer the Recruitment and Selection Process 3 25
2 R/506/1887 Administer Parking Dispensations 3 25
2 R/506/1890 Administer Finance 4 21
2 M/506/1895 Buddy a Colleague to Develop their Skills 3 19
1 K/506/1796 Use a Telephone and Voicemail System 2 20
1 A/506/1799 Meet and Welcome Visitors in a Business Environment 2 20
2 A/506/2130 Deliver Customer Service 5 27
2 R/506/2134 Process Information About Customers 3 14
2 Y/506/2149 Develop Customer Relationships 3 18
2 F/601/8320 Processing Customers’ Financial Transactions 4 8
2 T/505/1238 Payroll Processing 5 20
2 A/506/1818 Understand the Use of Research in Business 6 40
2 K/503/8194 Principles of Customer Relationships 3 18
2 R/506/2294 Principles of Team Leading 5 37
2 J/506/1806 Principles of Equality and Diversity in the Workplace 2 10
2 D/502/9928 Principles of Marketing Theory 4 30
2 D/502/9931 Principles of Digital Marketing 5 40
1 L/506/2083 Understand Working in a Customer Service Environment 3 25
2 R/505/3515 Know how to Publish, Integrate and Share Using Social Media 5 40
2 L/505/3514 Understand the Safe use of Online and Social Media 4 35
3 T/502/4301 Using Email 3 20
3 Y/502/4629 Word Processing Software 6 45
3 Y/502/4632 Website Software 5 40
3 J/502/4626 Spreadsheet Software 6 45
3 T/502/4623 Presentation Software 6 45
3 J/502/4397 Bespoke Software 4 30
3 T/502/4556 Database Software 6 45
3 R/503/9324 Principles of Social Media within a Business 6 42
3 D/506/1911 Contribute to the Improvement of Business Performance 6 33
3 H/506/1912 Negotiate in a Business Environment 4 18
3 K/506/1913 Develop a Presentation 3 11
3 M/506/1914 Deliver a Presentation 3 17
3 T/506/1915 Create Bespoke Business Documents 4 23
3 A/506/1916 Contribute to the Development and Implementation of an Information System 6 21
3 F/506/1917 Monitor Information Systems 8 43
3 J/506/1918 Evaluate the Provision of Business Travel or Accommodation 5 30
3 L/506/1919 Provide Administrative Support in Schools 5 33
3 F/506/1920 Administer Parking and Traffic Challenges, Representations and Civil Parking Appeals 5 31
3 R/506/1923 Administer Statutory Parking and Traffic Appeals 6 42
3 T/506/1932 Administer Parking and Traffic Debt Recovery 5 35
3 J/506/1935 Adminster Legal Files 5 31
3 L/506/1936 Build Legal Case Files 5 32
3 Y/506/1938 Manage Legal Case Files 5 32
3 K/506/1944 Manage an Office Facility 4 21
3 M/506/1945 Analyse and Present Business Data 6 24
4 R/506/1954 Support Environmental Sustainability in a Business Environment 4 38
4 D/506/1956 Resolve Administrative Problems 6 56
4 H/506/1957 Prepare Specifications for Contracts 4 23
3 T/506/1820 Promote Equality, Diversity and Inclusion in the Workplace 3 15
3 A/506/1821 Manage Team Performance 4 21
3 J/506/1921 Manage Individuals’ Performance 4 20
3 L/506/1922 Manage Individuals’ Development in the Workplace 3 10
3 Y/506/1924 Chair and Lead Meetings 3 10
3 J/506/2292 Encourage Innovation 4 14
3 M/506/1928 Procure Products and/or Services 5 35
3 T/506/1929 Implement Change 5 28
3 K/506/1930 Implement and Maintain Business Continuity Plans and Processes 4 25
3 F/506/1934 Participate in a Project 3 19
4 J/506/1949 Develop and Maintain Professional Networks 3 15
4 Y/506/1955 Develop and Implement an Operational Plan 5 24
4 K/506/1989 Manage Physical Resources 4 26
4 K/506/1992 Prepare for and Support Quality Audits 3 17
4 A/506/1995 Manage a Budget 4 26
4 R/506/1999 Manage a Project 7 38
4 L/506/2004 Manage Business Risk 6 27
4 R/506/2909 Recruitment, Selection and Induction Practice 6 33
3 L/506/2150 Organise and Deliver Customer Service 5 27
3 R/506/2151 Resolve Customers’ Complaints 4 22
3 F/506/2596 Principles of Leadership and Management 8 50
3 K/502/9933 Principles of Market Research 5 40
3 T/502/9935 Principles of Marketing and Evaluation 7 50
3 F/502/9937 Principles of Digital Marketing and Research 7 50
3 J/502/9938 Principles of Marketing Stakeholder Relationships 3 16
3 Y/506/2152 Understand the Customer Service Environment 5 40
3 D/506/1939 Understand the Legal Context of Business 6 44
Level: N/A
Teacher: Workbased