Established in 1965, gaining charitable status in 1984, Education + Training Skills is a leading, highly successful, independent, work based learning provider delivering Apprenticeships, Vocational Training, Online Distance Learning, Functional Skills (English, mathematics and ICT) and Professional Development courses across Cornwall, Devon and Somerset.
We provide specialist training in Business Administration, Customer Service, ITQ, Team Leading, Management, Health and Social Care, Sale of Residential Properties and Residential Property Lettings and Management.
As a long standing South West training provider we have the knowledge and understanding of how local businesses work. We provide long term solutions to companies of all sizes.
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Mission

“To be the leading Work Based Learning provider in the South West delivering Quality Education, Training and Skills services for all customers and continually producing outstanding results”

Vision

Working in partnership with all communities across Cornwall, Devon and Somerset.

Become the acknowledged provider of high quality vocational excellence within the Business, Management, Property and Health and Social Care sectors, improving skills and raising participation, achievement and progression of young people and adults throughout the three counties

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Values

Providing learning opportunities that improve quality of life.
Delivering excellence throughout all of its provision.

Promoting Health, Safety and Equality across all programmes of delivery.

Committed to safeguarding and the welfare of learners.
Working as a team and respecting one another.

Being professional and customer focused
Making learning available throughout Cornwall, Devon and Somerset.

We are committed to

ETS Cross Bullet Point ETS Safeguards and promotes the welfare of all learners and expects all staff, visitors, employers and other learners to share this commitment.

ETS Cross Bullet Point ETS has policies and procedures in place to guarantee we meet our obligation including, equality, diversity and inclusion, safeguarding, access and fair treatment for all.

ETS Cross Bullet Point ETS is committed to the prevent strategy.

ETS Cross Bullet Point ETS advocate the Disability Confident Employer scheme, and are proud to be Disability Confident

Ofsted

Ofsted Logo
ETS is committed to quality and has achieved Ofsted Grade 1 Outstanding for overall effectiveness of provision.

“Education and Training Skills is an outstanding provider. Learners achieve excellently and almost all complete their training within the planned timescales.”

“Learners achievement rates are excellent with the majority completing their programmes of learning within their planned timescales.”

“Learners have a very good understanding of safeguarding and health and safety in the workplace. Equality and diversity are promoted and reinforced very well in the training centre and in the workplace.”   – ETS Latest Ofsted Inspection Report

 

Investors in People Gold

Investors in People Logo
ETS achieved Investors in People Gold Standard for commitment to staff training. The standard defines what it takes to lead, support and manage people for sustained success. Based on 25 years of leading practice, collaboration with over 1,000 organisations and management thinkers, the Standard reflects the very latest workplace trends, to help every organisation be the best they can be. Based on a tried and tested framework and a rigorous process of assessment, organisations that meet the Investors in People Standard proudly display their accreditation to the world because they understand that it’s people that make the difference.

Customer Service Excellence

Customer Service Excellence
As holders of the Customer Service Excellence Standard, ETS is committed to providing an excellent customer experience and we regularly review our service standards to guarantee we achieve this.

The standards are:

ETS Cross Bullet Point All written and electronic correspondence will be answered within 5 working days

ETS Cross Bullet Point All telephone calls will be answered promptly within office hours

ETS Cross Bullet Point All staff will respond in a polite and professional manner

ETS Cross Bullet Point All customers will be treated with respect and integrity

ETS Cross Bullet PointAll training will be delivered in a safe and secure environment

ETS Cross Bullet Point All training will be delivered in appropriately resourced facilities

If we fail to meet these standards then it is important that we receive feedback to enable us to put things right and to ensure that it does not happen again. 

Matrix

Matrix Logo
ETS has been accredited with the matrix Quality Standard since 2004. The matrix standard is the government quality standard required by any publicly funded organisation that supports individuals in making informed choices about their future.

The service is designed to assist all our customers, learners and employers, to make informed decisions about training opportunities, improving job prospects and/or skills, obtaining qualifications or making the most of their current job role.

The matrix standard recognises ETS’s commitment to exceptional external and internal service whilst demonstrating our commitment to continuous improvement.

 

Governors
Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.

Jim Masters
Chair
Jane Phillips
Vice Chair
Chris Roberts
 Jeff Trail
Sally Yeo
 Shelia Margrett

 

Senior Management Team
Richard Jenkins
Chief Executive Officer
Simon Mills
General Manager
Monika Ridgeway
Personal Assistant
 Jenny Pomroy
External Accountant
Training Team
 Daz Davey
Training Team Co-ordinator and Tutor
Di Little
Tutor
Bryony Gilbert
(Cornwall) Health and Social Care
 Colette Gibson
Business Administration, Customer Service and Team Leading
 Donna Langford
Business Administration, Customer Service and Team Leading
Hazel Hunt
Health & Social Care, Team Leading and Management
 Helen Briggs
(Cornwall) Health and Social Care
  Janet Carter
IQA for Cleaning and Support Services
  Jess Kennerson
Health and Social Care, Business Administration and Customer Service
 Jeremy Wills
Managment, IQA and CAVA
  Julie Carter
Health and Social Care and Clinical Practitioner
  Julie Train
Business Administration, Customer Service,  IT User and Managment
 Kevin Ball
Business Administration, Customer Service,  IT User and Managment
 Kevin Clarkson
Business Administration, Customer Service  & Management
Martin Welch
Cleaning and Support Services, Business Administration, Customer Service and Team Leading
Pete Middleton
IQA
  Sam Marshall
IQA
 Sarah Gibbs
Business Admin, Customer Service, IT User, Team Leading, Management, Estate Agency and Lead IQA
 Shirley Oliver
(Cornwall) Business Admin, Customer Service, IT User, Team Leading and Management
 Vicky Hodges
Business Admin, Customer Service, IT User, Team Leading and Advice and Guidance

 

Administration Team
Jax Rees
Administration Team
Co-ordinator and Data Protection Advisor
Victoria Wake
Cornwall Centre Co-ordinator
 Bethan Harvey
Apprentice Administration Assistant
 Patrick Tripp-Coney
Apprentice Administration Assistant
Jo Cale
Administrator
 Zoe Packer
Apprentice Administration Assistant

 

Business Development Team
Vilija Kumpele
Business Development
Team Co-ordinator
Ethan Mills
Apprentice Business Development Team Administrator
Jessica Jenkins
Business Development Advisor
James Stacey
Business Development Advisor

 

Business Operations Team
Laura Osborne
Business Operations
Team Co-ordinator
Aimee Sanders
Apprentice Business Operations Administrator

 

Governors

Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.
 
Jim Masters

Jim Masters

Chair
Chris Roberts

Chris Roberts

 
Sally Yeo

Sally Yeo

 
Jane Phillips

Jane Phillips

Vice Chair
Jeff Trail

Jeff Trail

 
Sheila Margrett

Sheila Margrett

 

Governors

Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.

Senior
Management
Team

 
Richard Jenkins

Richard Jenkins

Chief Executive Officer
Linkedin Logo
Simon Mills

Simon Mills

General Manager
Linkedin Logo
Monika Ridgeway

Monika Ridgeway

Personal Assistant
Jenny Pomroy

Jenny Pomroy

External Accountant

Training
Team

Sarah Gibbs

Daz Davey

Talent Management and Performance Coach and Tutor

Bryony Gillbert

Bryony Gilbert

(Cornwall) Health and Social Care
Donna Langford

Donna Langford

Business Administration, Customer Service and Team Leading
Helen Briggs

Helen Briggs

(Cornwall) Health and Social Care
Julie Carter

Julie Carter

Health and Social Care and Clinical Practitioner
Kevin Ball

Kevin Ball

Business Administration, Customer Service  & Management
Martin Welch

Martin Welch

Cleaning and Support Services, Business Administration, Customer Service and Team Leading
Sam Marshall

Sam Marshall

IQA
Shirley Oliver

Shirley Oliver

(Cornwall) Business Admin, Customer Service, IT User, Team Leading and Management
Di Little

Di Little

Tutor
Hazel Hunt

Hazel Hunt

Health & Social Care, Team Leading and Management
Jermery Wills

Jeremy Wills

Managment, IQA and CAVA

Julie Train

Julie Train

Business Administration, Customer Service,  IT User and Managment
Kevin Clarkson

Kevin Clarkson

Business Administration, Customer Service  & Management

Pete Middleton

Pete Middleton

IQA
Shirley Oliver

Sarah Gibbs

Business Admin, Customer Service, IT User, Team Leading, Management, Estate Agency

Vicky Hodges

Vicky Hodges

Business Admin, Customer Service, IT User, Team Leading and Advice and Guidance

Training
Team

 

Administration
Team

Vilija Kumpele

Jax Rees

Administration Team Co-ordinator
and Data Protection Advisor

Vilija Kumpele

Victoria Wake

Cornwall Centre Co-ordinator

Ethan Mills

Bethan Harvey

Apprentice Administration Assistant
.
Ethan Mills

Zoe Packer

Apprentice Administration Assistant
.
Ethan Mills

Jo Cale

Administrator
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Business
Development
Team

Vilija Kumpele

Vilija Kumpele

Business Development
Team Co-ordinator

Ethan Mills

Ethan Mills

Business Development Advisor and Website Designer
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Jessica Jenkins

Jessica Jenkins

Business Development Advisor
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Business Development Team

 

Business
Operations
Team

Vilija Kumpele

Laura Osborne

Business Operations Team Co-ordinator

 

Vilija Kumpele

Aimee Sanders

Apprentice Business Operations Administrator