Paula initially met with Nikki Walford (Nursery Manager) in the Summer of 2009 at the nursery. The nursery team’s needs were discussed and it was decided that nine members of staff would follow the NVQ2 Team Leading and one would do the Management Level 3. We were pleased that all staff were catered for from those who were newly qualified through to those who were experienced and held degree qualifications.

Paula was flexible and worked well around the needs of the staff and the business, working around sickness, individual staff needs and the needs of the nursery. ETS kept all candidates as well as the nursery well informed of appointments and the requirements. The paperwork process was made very easy from start to finish. Paperwork was kept to a minimum wherever possible and did not confuse even those members of staff with learning difficulties.

When the first group completed their qualifications, other team members were very keen to enrol on the courses after hearing the great feedback from other team members, who had thoroughly enjoyed completing the course.

Each and every candidate that completed a qualification through ETS enjoyed the course (especially the tutorials and one-to-one sessions) and gained so much in confidence that we have already enrolled more staff on to additional courses.

Overall the whole experience was made so easy and everyone was made to feel so relaxed due to the friendly and professional assessors and admin team that we would happily recommend ETS to any other business.