Cross Sector Development
Minster Veterinary Surgery a long-established, independent small animal practice with a Head Office in Ilminster and practices in Chard and South Petherton.
Minster Vets have been involved with a variety of Apprenticeships for staff in Customer Service, Business Administration and Management. Minster Vets encourage staff development allowing staff to undertake relevant qualifications suited to their job role.
Minster Vets support their learners by allowing their assessor to deliver the programme on site to them. Their assessor visits the workplace to deliver the key skills, technical certificate and assess their NVQ. Staff are allowed time for one to one training with their tutor in house, undisturbed training is ensured by providing extra cover when these visits are planned. We do allow them additional time in their normal working week to complete tasks before the next visit is due.
The training has provided our staff with a better understanding of dealing with the general public, providing our clients with a high level of communication and understanding, making them more aware on how to deal with certain situations. Learners seem to have gained more confidence in dealing with tasks they once shied away from. ETS has exceeded our expectations in support and training provided and are always there if you should require help or guidance.
The benefits for Minster Vets supporting and encouraging apprenticeships have been an increase in staff moral and the overall way the practice team(s) run and communicate. Therefore allowing us to provide a more efficient and reliable service.