How to Handle Complaints Effectively:

ETS are pleased to offer How to Handle Complaints Effectively course. You will gain an understanding of what good or bad customer service looks like, legal aspects of customer service and dealing with complaints.

 This course will cover:

  • Complaints and difficult situations
  • What causes complaints to arise
  • Common complaints
  • Impact of complaints
  • Tools to overcome and diffuse situations and protect organisational credibility and reputation
  • How to deal with complaints professionally and cost effectively
  • How to deal with conflict within a team 

Please contact us for further information or you can book below via Eventbrite to secure your place on our next course.