Team Leading – Optional units

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Team Leading – Optional units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management.  These units can provide a taster of the full qualifications for staff who may be new to the role or looking to progress. The European Social Fund can also fund CPD Courses.

Level Unit number Unit Credits GLH
2 T/506/1798 Communicate work-related information 4 23
2 H/506/1800 Lead and manage a team 5 25
2 Y/506/2958 Contribute to meetings in a business environment 3 7
2 J/506/1806 Principles of equality and diversity in the workplace 2 10
2 R/506/1811 Store and retrieve information 4 19
2 D/506/1813 Handle mail 3 15
2 A/506/2130 Deliver customer service 5 27
2 F/506/2131 Understand customers 2 17
2 A/506/2158 Resolve customer service problems 5 22
2 R/506/1789 Develop working relationships with colleagues 3 19
2 R/506/2294 Principles of team leading 5 37
2 R/506/2957 Understand business 4 32
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Level: N/A
Teacher: Workbased