Management – Optional Units

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Management – Optional Units

You will be able to select a maximum of 14 credits which can be taken from, Administration, Cleaning, customer service, management, Team Leading, sale of property, and residential letting and management.  These units can provide a taster of the full qualifications for staff who may be new to the role or looking to progress. The European Social Fund can also fund CPD Courses .

Level Unit number Unit Credits GLH
3 T/506/1820 Promote Equality, Diversity and Inclusion in the Workplace 3 15
3 J/506/1921 Manage Individuals’ Performance 4 20
3 L/506/1922 Manage Individuals’ Development in the Workplace 3 10
3 Y/506/1924 Chair and Lead Meetings 3 10
3 J/506/2292 Encourage Innovation 4 14
3 K/506/1927 Manage Conflict within a Team 5 25
3 M/506/1928 Procure Products and/or Services 5 35
3 T/506/1929 Implement Change 5 28
3 K/506/1930 Implement and Maintain Business Continuity Plans and Processes 4 25
3 M/506/1931 Collaborate with other Departments 3 14
3 A/506/1933 Support Remote or Virtual Teams 4 18
3 F/506/1934 Participate in a Project 3 19
4 J/506/1949 Develop  and Maintain Professional Networks 3 15
4 Y/506/1955 Develop and Implement an Operational Plan 5 24
4 M/506/1962 Encourage Learning and Development 3 16
4 A/506/1981 Discipline and Grievance Management 3 26
4 F/506/1982 Develop Working Relationships with Stakeholders 4 20
4 K/506/1989 Manage Physical Resources 4 26
4 J/506/2907 Manage the Impact of Work Activities on the Environment 4 30
4 K/506/1992 Prepare for and Support Quality Audits 3 17
4 A/506/1995 Manage a Budget 4 26
4 R/506/1999 Manage a Project 7 38
4 L/506/2004 Manage Business Risk 6 27
4 A/506/2032 Manage Knowledge in an Organisation 5 34
4 R/506/2909 Recruitment, Selection and Induction Practice 6 33
4 M/506/2044 Manage Redundancy and Redeployment 6 39
2 M/506/1895 Buddy a Colleague to Develop their Skills 3 19
3 D/506/1911 Contribute to the Improvement of Business Performance 6 33
3 H/506/1912 Negotiate in a Business Environment 4 18
3 K/506/1913 Develop a Presentation 3 11
3 M/506/1914 Deliver a Presentation 3 17
3 A/506/1916 Contribute to the Development and Implementation of an Information System 6 21
3 K/506/2169 Resolve Customers’ Problems 4 19
3 R/506/2151 Resolve Customers’ Complaints 4 22
3 D/506/2170 Gather, Analyse and Interpret Customer Feedback 5 24
4 M/506/1959 Manage Events 6 49
4 F/506/2176 Review the Quality of Customer Service 4 20
2 H/506/1800 Lead and manage a team 5 25
3 F/506/2596 Principles of leadership and management 8 50
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Level: N/A
Teacher: Workbased