Managing Conflict

This e-learning course covers the subject area of conflict management. It enables learners to develop their skills and confidence to effectively deal with conflict situations and reduce the likelihood of abusive and threatening behaviour in the workplace. It can be used to effectively support the off-the-job training delivery of several of the new apprenticeship standards, as well as also being able to support the delivery of several regulated qualifications.

Topics covered on this course include:

  • what is workplace conflict?
  • responses to conflict
  • cultural differences
  • different ego types
  • breakdowns in communication
  • the behavioural cycle
  • the PEACE model
  • conflict with customers
  • the HEAT technique
  • patterns of behaviour
  • distance zones
  • physical conflict warning and danger zones
  • impact factors
  • the BAP strategy

The apprenticeship standards that this course supports the delivery of include:

  • Level 2 Adult Care Worker
  • Level 2 Commis Chef
  • Level 2 Customer Service Practitioner
  • Level 2 Healthcare Support Worker
  • Level 2 Hospitality Team Member
  • Level 2 Retailer
  • Level 2 Supply Chain Operator
  • Level 2 Supply Chain Warehouse Operative
  • Level 3 Hospitality Supervisor
  • Level 3 Lead Adult Care Worker
  • Level 3 Retail Team Leader
  • Level 3 Senior Healthcare Support Worker
  • Level 3 Team Leader/Supervisor
  • Level 4 Retail Manager
  • Level 5 Healthcare Assistant Practitioner
  • Level 5 Operations/ Departmental Manager

E-learning makes the most complex of subjects easier to digest through media and content-rich exercises that motivate and engage. What makes us different is that our e-learning uses:

  • interactive exercises/gaming
  • media-rich content
  • interactive 3D scenarios
  • content provided by market-leading experts
  • relevant photography and illustrations
  • multi-generational content and style
  • and much more

The price of this course is £10.00 + VAT per learner.

 

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Level: N/A