Communication

This e-learning course covers the subject area of communication in the workplace. This is the process of exchanging information, both verbally and non-verbally, within an organisation. It can support the delivery of several qualifications as well as several of the new apprenticeship standards.

Topics covered on this course include:

  • the communication cycle
  • communication in different contexts
  • types of communication
  • barriers to communication
  • inclusive communication
  • overcoming barriers to communication
  • effective communication in the workplace
  • consequences of ineffective communication

The apprenticeship standards that this course supports the delivery of include:

  • Level 2 Commis Chef
  • Level 2 Customer Service Practitioner
  • Level 2 Healthcare Support Worker
  • Level 2 Hospitality Team Member
  • Level 2 Large Goods Vehicle (LGV) Driver
  • Level 2 Retailer
  • Level 2 Supply Chain Operator
  • Level 2 Supply Chain Warehouse Operative
  • Level 3 Hospitality Supervisor
  • Level 3 Lead Adult Care Worker
  • Level 3 Retail Team Leader
  • Level 3 Senior Healthcare Support Worker
  • Level 3 Team Leader/Supervisor
  • Level 4 Retail Manager
  • Level 5 Healthcare Assistant Practitioner
  • Level 5 Operations/Departmental Manager

The price for this course is £10 + VAT per learner.

 

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Level: N/A