Mole Avon Country Stores
Mole Avon Country Stores are a vital, forward thinking highly motivated South West based provider of agricultural, commercial and domestic products. Senior leaders within the organisation have recognised the importance, now more than ever, to ensure every customer receives the best experience possible. A concerted and sustainable effort from the very highest levels is making sure that all Mole Avon Country Stores staff learn and embed a culture of truly exceptional customer service.
ETS and Mole Avon have created a number of bespoke in-depth professional development plans curriculum and workshops. These include senior executive power performance sessions, train the trainer workshops, staff exceptional customer service workshops and a leadership, management and humanistic program for managers. These focused sessions and workshops have been attended by over 140 staff already and are set to continue.
A member of the Mole Avon Senior Leadership Team said, “This whole package has given our staff the opportunity to truly understand what exceptional customers service looks like and boosts everyone’s confidence when dealing with our customers and colleagues”
We continue to strive towards our vision, “to inspire people and businesses to embrace growth and achieve success through outstanding training”. We are proud to support Mole Avon Country Stores on their journey and are excited to continue inspiring their staff to succeed.
The Charity support local businesses with tailored training plans, CPD courses, and qualifications in Management, Customer Service, Mental Health, Digital Skills, Administration, and Executive Support.
If you would benefit from our Charity support then don’t hesitate to speak to one of our team.