Ongoing Learning and Development

I first came across Elizabeth ‘Lizzie’ Pickering, when I was working as the Operations and Finance Manager within the Learning and Development Department at NHS Devon. I was advised by a colleague, within the Learning and

Development Team, that there was a young lady, aged 18, at Exmouth and Budleigh Salterton Hospitals who was not enjoying her job working in kitchens and wanted to leave the organisation. Lizzie was undertaking a Business Administration Level 2 Technical Certificate qualification under a learning agreement to help her with a different career pathway.I first came across Elizabeth ‘Lizzie’ Pickering, when I was working as the Operations and Finance Manager within the Learning and Development Department at NHS Devon.

My colleague and I discussed this with the then Head of Learning and Development to see if we could avoid the trend of losing staff who were working in the wrong work areas.  It quickly became apparent that we could set an example for other areas and were able to offer Lizzie the opportunity of joining our team as a business administrator. We could also offer her the opportunity to be one of the first NHS Devon employees to undertake an Intermediate Apprenticeship in Business Administration with ETS.  It soon became apparent that Lizzie was a very competent administrator, quickly picking up the new knowledge and skills required within her role and helping to improve the effectiveness and efficiency of the department.Lizzie successfully completed the apprenticeship and was offered a permanent job role as a Learning and Development Administrator.  Lizzie accepted the offer of undertaking an Advanced Apprenticeship in Business Administration (Level 3). Having successfully completed the Level 3 we wanted Lizzie to further develop her skill set so she undertook an Advanced Apprenticeship in Customer Service.Lizzie said: “The subjects gave a great opportunity for the work I carry out to be assessed and have me proven as competent in these 2 areas. They build background knowledge to give a better rounded understanding of the subjects.”

“I am delighted to have received an Apprentice of the Year award, for completing these qualifications. I have enjoyed spending time at ETS, meeting other new learners and working with the staff who are a credit to their organisation. Vicky is a great assessor and worked well with me because she understood that I am keen and quick paced worker.”

Further to being nominated by her Assessor Vicky Hodges and endorsed by Ray Byfield, Head of Learning and Development from NHS Devon, Elizabeth Pickering was awarded ETS Apprentice of the Year 2010. Vicky said: “Liz always asks for more work and is a perfectionist, constantly working to a high standard.”

I left the NHS and became the Business Development Manager for Education + Training Skills.  Our paths crossed when I met up with Lizzie to conduct her sign up to the Higher Level Apprenticeship in Business Administration (Level 4).  I have recently had the great pleasure of meeting Lizzie again to talk her about her successfully achieving four apprenticeship frameworks and have a quick celebratory photo.  On a personal and professional level I am glad that Lizzie is continuing to develop her career, which has been underpinned by the acquisition of new knowledge and skills gained through the apprenticeship programmes delivered by ETS.  Lizzie is not content with her achievements to date and is keen to continue to develop her knowledge and skills.

Two hyperlinks to celebrate Lizzie’s early success.