Established in 1965, gaining charitable status in 1984, Education + Training Skills is a leading, highly successful, independent, work based learning provider delivering Apprenticeships, Vocational Training, Online Distance Learning, Functional Skills (English, mathematics and ICT) and Professional Development courses across Cornwall, Devon and Somerset.
We provide specialist training in Business Administration, Customer Service, ITQ, Team Leading, Management, Health and Social Care, Sale of Residential Properties and Residential Property Lettings and Management.
As a long standing South West training provider we have the knowledge and understanding of how local businesses work. We provide long term solutions to companies of all sizes.
.

Mission

“To be the leading Work Based Learning provider in the South West delivering Quality Education, Training and Skills services for all customers and continually producing outstanding results”

Vision

Working in partnership with all communities across Cornwall, Devon and Somerset.

Become the acknowledged provider of high quality vocational excellence within the Business, Management, Property and Health and Social Care sectors, improving skills and raising participation, achievement and progression of young people and adults throughout the three counties

Vision Image

Values

Providing learning opportunities that improve quality of life.
Delivering excellence throughout all of its provision.

Promoting Health, Safety and Equality across all programmes of delivery.

Committed to safeguarding and the welfare of learners.
Working as a team and respecting one another.

Being professional and customer focused
Making learning available throughout Cornwall, Devon and Somerset.

We are committed to

ETS Cross Bullet Point ETS Safeguards and promotes the welfare of all learners and expects all staff, visitors, employers and other learners to share this commitment.

ETS Cross Bullet Point ETS has policies and procedures in place to guarantee we meet our obligation including, equality, diversity and inclusion, safeguarding, access and fair treatment for all.

ETS Cross Bullet Point ETS is committed to the prevent strategy.

ETS Cross Bullet Point ETS advocate the Disability Confident Employer scheme, and are proud to be Disability Confident

Ofsted

Ofsted Logo
ETS is committed to quality and has achieved Ofsted Grade 1 Outstanding for overall effectiveness of provision.

“Education and Training Skills is an outstanding provider. Learners achieve excellently and almost all complete their training within the planned timescales.”

“Learners achievement rates are excellent with the majority completing their programmes of learning within their planned timescales.”

“Learners have a very good understanding of safeguarding and health and safety in the workplace. Equality and diversity are promoted and reinforced very well in the training centre and in the workplace.”   – ETS Latest Ofsted Inspection Report

 

Investors in People Gold

Investors in People Logo
ETS achieved Investors in People Gold Standard for commitment to staff training. The standard defines what it takes to lead, support and manage people for sustained success. Based on 25 years of leading practice, collaboration with over 1,000 organisations and management thinkers, the Standard reflects the very latest workplace trends, to help every organisation be the best they can be. Based on a tried and tested framework and a rigorous process of assessment, organisations that meet the Investors in People Standard proudly display their accreditation to the world because they understand that it’s people that make the difference.

Customer Service Excellence

Customer Service Excellence
As holders of the Customer Service Excellence Standard, ETS is committed to providing an excellent customer experience and we regularly review our service standards to guarantee we achieve this.

The standards are:

ETS Cross Bullet Point All written and electronic correspondence will be answered within 5 working days

ETS Cross Bullet Point All telephone calls will be answered promptly within office hours

ETS Cross Bullet Point All staff will respond in a polite and professional manner

ETS Cross Bullet Point All customers will be treated with respect and integrity

ETS Cross Bullet PointAll training will be delivered in a safe and secure environment

ETS Cross Bullet Point All training will be delivered in appropriately resourced facilities

If we fail to meet these standards then it is important that we receive feedback to enable us to put things right and to ensure that it does not happen again. 

Matrix

Matrix Logo
ETS has been accredited with the matrix Quality Standard since 2004. The matrix standard is the government quality standard required by any publicly funded organisation that supports individuals in making informed choices about their future.

The service is designed to assist all our customers, learners and employers, to make informed decisions about training opportunities, improving job prospects and/or skills, obtaining qualifications or making the most of their current job role.

The matrix standard recognises ETS’s commitment to exceptional external and internal service whilst demonstrating our commitment to continuous improvement.

 

Governors

Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.

Jane Phillips
Chair
Jim Masters
Chris Roberts
Jeff Trail
Sally Yeo
Sarah Gibbs
Theresa Benson
Shelia Margrett
Senior Management Team
Dotty
The Real Boss
Richard Jenkins
Chief Executive Officer
Simon Mills
General Manager
Laura Osborne
Quality Improvement & Performance Manager
Monika Ridgeway
Personal Assistant
Jenny Pomroy
External Accountant

 

Training Team
 Adele Brayley-Duncan
Training Team Coordinator and Lead IQA
 Bryony Gilbert
(Cornwall) Health and Social Care
 Cheryl Macriner
IQA
 Daz Davey
Talent Management and Performance Coach and Tutor
 Chris Bullen
Business Administration, Customer Service and Team Leading
Di Little
Tutor
Donna Langford
Business Administration, Customer Service and Team Leading
Emma Grant
AAT Consultant
Hazel Hunt
Health & Social Care, Team Leading and Management
Helen Briggs
(Cornwall) Health and Social Care
Jeremy Wills
Managment, IQA and CAVA
Martin Welch
Cleaning and Support Services, Business Administration, Customer Service and Team Leading
Pete Middleton
IQA
Kevin Clarkson
Business Administration, Customer Service  & Management
Kim Shepheard
Business Administration, Customer Service,  Team Leading and Management
Sam Marshall
IQA
Shirley Oliver
(Cornwall) Business Admin, Customer Service, IT User, Team Leading and Management

 

 

Administration Team
Jax Rees
Administration Team
Co-ordinator and Data Protection Advisor
Victoria Wake
Cornwall Centre Co-ordinator
 Zoe Packer
Apprentice Administration Assistant

 

Business Development Team
Vilija Kumpele
Business Development
Team Co-ordinator
Ethan Mills
Apprentice Business Development Team Administrator
Jessica Jenkins
Business Development Advisor
Aimee Sanders
Business Development Administrator

 

Governors

Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.
 
Jane Phillips

Jane Phillips

Chair

Chris Roberts

Chris Roberts

 
Sally Yeo

Sally Yeo

 
Sally Yeo

Theresa Benson

 
Jim Masters

Jim Masters

Jeff Trail

Jeff Trail

 
Shirley Oliver

Sarah Gibbs

Trustee and IQA

Sheila Margrett

Sheila Margrett

 

Governors

Overall governance is entrusted to our board of elected, volunteer, non-executive Trustee Directors. The Trustees and the Executive Director (CEO) meet at least quarterly to consider and direct on ETS’ strategic priorities that define the charity as an outstanding provider of information, advice and guidance and professional training.

Senior
Management
Team

 
Simon Mills

Dotty

The Real Boss

Richard Jenkins

Richard Jenkins

Chief Executive Officer
Linkedin Logo
Simon Mills

Simon Mills

General Manager
Linkedin Logo
Vilija Kumpele

Laura Osborne

Quality Improvement & Performance Manager

 

Monika Ridgeway

Monika Ridgeway

Personal Assistant
Jenny Pomroy

Jenny Pomroy

External Accountant

Training
Team

Sarah Gibbs

Adele Brayley-Duncan

Training Team Coordinator and Lead IQA

Bryony Gillbert

Bryony Gilbert

(Cornwall) Health and Social Care

Bryony Gillbert

Daz Davey

Talent Management and Performance Coach and Tutor

Di Little

Di Little

Tutor
Donna Langford

Emma Grant

AAT Consultant

Helen Briggs

Helen Briggs

(Cornwall) Health and Social Care

Martin Welch

Martin Welch

Cleaning and Support Services, Business Administration, Customer Service and Team Leading

Kevin Clarkson

Kevin Clarkson

Business Administration, Customer Service  & Management

Sam Marshall

Sam Marshall

IQA

Pete Middleton

Cheryl Macriner

IQA

Pete Middleton

Chris Bullen

IQA

Donna Langford

Donna Langford

Business Administration, Customer Service and Team Leading
Hazel Hunt

Hazel Hunt

Health & Social Care, Team Leading and Management

Jermery Wills

Jeremy Wills

Managment, IQA and CAVA

Pete Middleton

Pete Middleton

IQA

Martin Welch

Kim Shepheard

Business Administration, Customer Service,  Team Leading and Management

Shirley Oliver

Shirley Oliver

(Cornwall) Business Admin, Customer Service, IT User, Team Leading and Management

Training
Team

 

Administration
Team

Vilija Kumpele

Jax Rees

Administration Team Co-ordinator
and Data Protection Advisor

Vilija Kumpele

Victoria Wake

Cornwall Centre Co-ordinator

Ethan Mills

Bethan Harvey

Apprentice Administration Assistant
.
Ethan Mills

Zoe Packer

Apprentice Administration Assistant
.
 

Business
Development
Team

Vilija Kumpele

Vilija Kumpele

Business Development
Team Co-ordinator

Ethan Mills

Aimee Sanders

Apprentice Business Development Administrator 
.

Jessica Jenkins

Jessica Jenkins

Business Development Advisor
.
Ethan Mills

Ethan Mills

Business Development Advisor and Website Designer
.

Business Development Team